ace345 Terms and Conditions

These terms and conditions ("Agreement") apply to the use of the ace345 platform and all of its services. By accessing the ace345 website or registering an account, you are considered to have accepted all the terms of this Agreement. If you do not agree with these terms, please refrain from using our platform.

Definitions and Interpretation

The following words and phrases used in this Agreement shall have the meanings set out below:

• "ace345" or "Platform" — refers to the website https://ace345.lat and all related services, products and content.
• "User" or "You" — refers to any individual registered on the ace345 platform or any account holder.
• "Account" — refers to the personal profile created on ace345 in the user's name.
• "Balance" — the total funds held in your account, including cash and bonuses.
• "Bonus" — promotional credits issued by ace345, usable subject to specific conditions.
• "Wagering Requirement" — the number of times bonus funds must be wagered before they become withdrawable.
• "Services" — all online gaming, casino, sports betting and other entertainment activities provided by ace345.

Eligibility and Account Registration

2.1 Age Eligibility

To open an account and use the services on ace345, you must be at least 21 years old. By registering, you automatically declare that you are 21 years of age or older. ace345 may request proof of age for verification at any time and reserves the right to suspend or close an account if satisfactory proof is not provided.

2.2 Single Account Policy

Each user may operate only one ace345 account. Operating multiple accounts under the same name, at the same address, using the same payment method, or from the same device is strictly prohibited. Violation of this rule may result in all associated accounts and their balances being forfeited.

2.3 Accuracy Requirement at Registration

You are required to provide accurate and complete information when opening an account. If false or misleading information is provided, ace345 reserves the right to close the account and cancel any pending payouts. It is your responsibility to notify our support team immediately if any of your details change.

Account Management and Security

3.1 Confidentiality of Login Details

It is your responsibility to keep your ace345 account username and password completely confidential. Do not share this information with anyone. You are fully responsible for all activity carried out using your login credentials. If you suspect unauthorised access to your account, contact us immediately.

3.2 Account Inactivity

If an account has had no activity for more than 12 months, ace345 reserves the right to mark that account as "inactive". For inactive accounts, ace345 will attempt to make contact and provide an opportunity to reactivate the account.

3.3 Betting on Behalf of Third Parties

ace345 accounts are for personal use only. Placing bets on behalf of others or using third-party funds is strictly prohibited.

Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

ace345 currently supports the following payment methods:

4.2 Deposit Rules

• Deposited funds must come from your own payment account only.
• Deposits from third-party accounts are not accepted and will be returned.
• ace345 reserves the right to investigate any suspicious transactions.
• If a deposit is unsuccessful, please contact the support team.

4.3 Withdrawal Rules

• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Active bonus wagering requirements must be met before making a withdrawal.
• ace345 reserves the right to verify withdrawals for the purpose of fraud prevention.
• Large withdrawals may be delayed if KYC verification has not been completed.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members of ace345 will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳12,000 → ৳5,000 bonus → Total balance ৳17,000

5.2 Wagering Terms

The wagering requirement applicable to the welcome bonus is 10x. This means you must wager 10 times the bonus amount before the bonus funds become withdrawable. Example: if you receive a ৳1,000 bonus, you may withdraw after placing ৳10,000 in wagers.

5.3 General Bonus Terms

• Each user is entitled to the welcome bonus once only.
• If any deposit is withdrawn after claiming a bonus, the bonus will be cancelled.
• ace345 reserves the right to change or cancel any promotion.
• If bonus abuse is found, ace345 may forfeit the bonus.
• Each promotion may have its own validity period and terms, which will be stated on the promotion page.

5.4 VIP Cashback Program

The ace345 VIP program has four tiers. By playing regularly, you can advance to a higher tier:

• Bronze — up to 0.3% cashback per week
• Silver — up to 0.6% cashback per week
• Gold — up to 0.9% cashback per week
• Platinum — up to 1.2% cashback per week

Cashback will be automatically credited to your account every Monday.

Gaming Rules and Fair Play

6.1 Game Results and Integrity

All games on ace345 use Random Number Generator (RNG) technology, which ensures completely fair and unbiased results. There is no pre-planning or manipulation of game outcomes. All our games are supplied by trusted providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others).

6.2 Bet Limits

Each game has set minimum and maximum bet limits, which are displayed in the game lobby. ace345 reserves the right to change bet limits at any time.

6.3 Technical Issues

If a game is interrupted mid-way due to server problems, disconnection, or a technical fault, ace345 will determine the result based on log records. The game provider's decision will be final.

6.4 Responsible Gaming

ace345 places the highest importance on responsible gaming. You may set daily or weekly deposit limits on your own account or temporarily self-exclude your account. For more information, please visit our Responsible Gaming page.

Prohibited Activities

The following activities are strictly prohibited on ace345. Violating these rules will result in permanent account closure and the associated balance may be forfeited:

• Operating multiple accounts or using another person's account.
• Using the platform for money laundering or any illegal purpose.
• Placing bets using bots, automated software, or artificial intelligence.
• Attempting to hack, manipulate, or exploit bugs in the game software.
• Abusing bonuses or taking advantage of system vulnerabilities.
• Operating an account under a false identity.
• Treating ace345 staff in a disrespectful or threatening manner.
• Attempting to undermine the security systems of the platform.

Intellectual Property

All content on the ace345 website — including logos, designs, graphics, text elements, game interfaces, and software — is the intellectual property of ace345 or its licensors. Copying, distributing, modifying, or using any part of these materials for commercial purposes without written permission from ace345 is strictly prohibited.

You may use the ace345 services for personal and non-commercial purposes only. ace345 may take legal action against any unauthorised use.

Limitation of Liability

9.1 Service Availability

ace345 strives to provide uninterrupted service at all times. However, services may be temporarily unavailable due to maintenance, technical issues, or unforeseen circumstances. ace345 is not responsible for any financial loss caused by such interruptions.

9.2 Third-Party Game Providers

The games displayed on ace345 are operated by third-party providers. In the event of a technical fault or dispute within a game, ace345 will act as an intermediary, however the game provider's decision will be considered final.

9.3 Gaming Losses

Gaming is a form of entertainment that carries risk. ace345 does not bear responsibility for any financial losses a player incurs related to gaming. You are advised to play responsibly and within your budget.

Privacy and Data Protection

ace345 places the highest importance on the security of your personal information. We use SSL encryption technology to keep all transactions and personal data secure. The detailed policy on how your information is collected, used and stored can be found on our Privacy Policy page.

ace345 never sells your personal information to third parties. However, information may be shared with regulatory authorities where required by law or for the purpose of fraud prevention.

Account Closure & Cancellation

11.1 Closure by You

You can request to close your account at any time through the ace345 support team. You will be given the opportunity to withdraw any valid balance before the account is closed, however any active bonus will be cancelled if its wagering requirements have not been met.

11.2 Closure by ace345

ace345 reserves the right to suspend or permanently close an account without notice for the following reasons:

• If any clause of these terms and conditions is violated.
• If there is suspicion of fraud or money laundering.
• If registration was completed using false information.
• If the account is operated by a person under 21 years of age.
• If evidence of bonus abuse is found.

11.3 Self-Exclusion

If you are experiencing gambling-related problems, you can use the self-exclusion feature. Activating this feature will completely block access to your account for a specified period. Visit the Responsible Gaming page to learn more.

Changes & Amendments

ace345 reserves the right to change or amend these terms and conditions at any time. For significant changes, ace345 will notify you by email or through a notification on the platform.

Continued use of ace345 services after any changes will be considered as your acceptance of the new terms and conditions. It is therefore recommended that you visit this page regularly.

Applicable Law & Dispute Resolution

ace345 operates as a safe and reliable gaming platform. Any dispute related to the platform will first be handled through the ace345 support team for resolution.

For any dispute or complaint, please write in detail to [email protected] or contact us via live chat. ace345 takes all complaints seriously and makes sincere efforts to resolve them.

Contact & Support

If you have any questions about these terms and conditions or need assistance, contact ace345 through the following methods:

• Live Chat: Support in Bengali is available 24/7 — start a live chat from any page on the website.
• Email: [email protected]

Our support team is always ready to help resolve your issues. You can also check our FAQ page to learn more about these terms and conditions.