Frequently Asked Questions
ace345 FAQ — Answers to All Your Questions
From opening an account to withdrawing via bKash — find detailed answers to any question about ace345 right here.
ace345 is a reliable online gaming platform for players in Bangladesh where you can enjoy cricket betting, slots, live casino, and much more. On this FAQ page we have provided clear and specific answers to the questions our players ask most — covering everything from creating an account to bKash payments, bonus terms, and safe gaming. If you can't find an answer here, reach out to our 24/7 live chat support.
Section 01
Account and Registration
To create an account at ace345 you need an active mobile number and a password. The registration process is completed entirely online and your account will be active within just a few minutes. Make sure you provide accurate information, as identity verification may be required at the time of withdrawal.
No, only one account per person is allowed at ace345. Having multiple accounts under the same person's name violates the platform's rules and those accounts may be closed. All bonuses and winnings may also be forfeited. This rule applies to everyone in order to maintain a fair gaming environment.
If you're having login trouble, first make sure your mobile number and password are correct. If you've forgotten your password, use the "Forgot Password" option. If the problem persists, contact ace345's 24/7 live chat. If your account is locked, the support team can assist you promptly.
Yes, ace345 is for users aged 21 and above only. Access to this platform is strictly prohibited for minors. Proof of age may be required during account verification. Responsible gaming is one of our top priorities.
Yes, you can update certain details from your account settings. However, for changes to core information such as your name or mobile number, you will need to contact the ace345 support team. Keeping your information accurate is important, as it is necessary for successful withdrawals.
Section 02
Deposits and Withdrawals
Deposits from bKash to ace345 are generally instant — in most cases the balance updates within a few seconds of the transaction. During periods of network congestion it may take up to a few minutes. You will receive a confirmation message once the deposit is successful. If there is an issue, contact support with your transaction ID.
The minimum deposit amount at ace345 is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. You can start playing with a small amount, but you need to deposit at least ৳300 to receive the welcome bonus.
Withdrawals from ace345 to Nagad are generally completed within 15 minutes to 2 hours. It may take slightly longer during nighttime or busy periods. Processing begins once the withdrawal is approved. The minimum withdrawal amount is ৳500.
ace345 does not charge any deposit or withdrawal fees of its own. However, mobile banking services such as bKash, Nagad, or Rocket may have their own transaction charges — this is outside ace345's control. Check the charges of your payment method before making a transaction.
There are currently four payment methods available at ace345: bKash, Nagad, Rocket, and Upay. These are the most popular mobile banking services in Bangladesh, so transactions can be completed easily from any smartphone.
Yes, transactions at ace345 via Rocket are completely safe. ace345 uses SSL encryption, which keeps your financial information secure. Rocket's own security measures also protect your mobile banking account. Always transact through the official ace345 site.
Section 03
Games and Rules
To bet on BPL (Bangladesh Premier League) matches at ace345, you need sufficient balance in your account. Go to the cricket section, select a match, choose your preferred market, and enter your bet amount. You can bet both before the match starts and during live play. Check the odds carefully before placing a bet.
Yes, ace345 is fully mobile-friendly. You can access ace345 from the browser of any Android or iOS smartphone and play slots. There is no need to download a separate app. Hundreds of slot games including Fortune Tiger and Gates of Olympus run smoothly on mobile.
In the live casino section of ace345, games are played with real dealers via live video streaming. A variety of popular table games are available including Roulette, Baccarat, Blackjack, and Teen Patti. With a stable internet connection the experience feels very clear and immediate.
RTP or Return to Player is the percentage of the total amount wagered in a game that is returned to players over the long term. For example, a 96% RTP means that on average ৳96 is returned as a prize for every ৳100 wagered. However, this is a long-term mathematical average — results in each session can vary.
All games at ace345 use Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased. Games from reputable providers such as Pragmatic Play, PG Soft, and JILI are used, and these providers ensure fair play through independent audits.
Yes, you can place bets in the ace345 cricket betting section on the T20 World Cup, IPL, and other international cricket tournaments. Bangladesh Tigers matches receive special attention. Various markets are available including match overs, top batsman, and toss result.
Section 04
Bonuses and Promotions
When you make your first deposit at ace345, you will receive a 100% welcome bonus — up to ৳5,000. For example, if you deposit ৳1,000, you will get an additional ৳1,000 in bonus and can start playing with a total of ৳2,000. If you deposit ৳12,000 or more, you will receive the maximum ৳5,000 bonus, giving you a total of ৳17,000. The wagering requirement for this bonus is 10x.
A 10x wagering requirement means the bonus amount must be wagered 10 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. The wager amount is counted regardless of whether you win or lose. Once the requirement is met, all winnings can be withdrawn.
You do not need to sign up separately for the ace345 VIP program — your level upgrades automatically as you play regularly. You start at the Bronze level, and based on regular activity you can reach the Silver, Gold, and Platinum levels.
ace345 VIP members receive cashback every week. The weekly cashback is up to 0.3% at the Bronze level, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. Moving to a higher level gets you more cashback. Cashback is added directly to your account balance.
Yes, new promotions are launched regularly at ace345. Special offers may be available during cricket tournaments and festivals such as Eid or Pohela Boishakh. Check the ace345 promotions page regularly or contact live chat to stay up to date on the latest offers.
Section 05
Safety and Responsible Gaming
Yes, ace345 uses SSL (Secure Socket Layer) encryption technology, which keeps all your personal and financial information secure. No information is sold or transferred to third parties. For more details, read the ace345 privacy policy.
Yes, ace345 prioritizes responsible gaming. If a player wants to take a temporary break or temporarily deactivate their account, contacting the support team will result in prompt action. Enjoy gaming while staying in control of yourself.
ace345 provides responsible gaming tools, which may include the option to set deposit limits. For more information on this, check with the support team or visit the responsible gaming page. Playing while keeping your finances in check ensures a healthy gaming experience.
Yes, the ace345 support team is available 24 hours a day, 7 days a week via live chat. You can reach out at any time for any issue or question. Support is also available by email: [email protected].
ace345 is strictly for users aged 21 and above. An age verification process is followed to prevent minors from gaining access. If you suspect a family member is using this platform, notify the support team immediately and the necessary steps will be taken.
ace345 believes gaming is entertainment, not addiction. If you feel gaming is becoming difficult to control, our support team can help you temporarily or permanently close your account, set limits, and direct you toward professional assistance. Always put your own wellbeing first.
Still have questions?
Our support team is available 24/7 to help you.
Live Chat — 24/7